Return & Refund Policy
Return & Refund Policy
American Cave Conservation Association (ACCA)
Hidden River Cave / American Cave Museum
Updated November 2, 2026
The American Cave Conservation Association (ACCA) wants you to be satisfied with your purchase from our online museum store. If you need to return an item, please review the following guidelines.
Returns
Customers must contact ACCA within 14 days of delivery to request a return. Once a return has been authorized, the merchandise must be shipped back within 14 days.
To qualify for a refund, merchandise must be unused, undamaged, and returned in its original condition, including original packaging and accompanying materials, where applicable.
To request a return, please email ACCA with your order number (or other proof of purchase), the item you wish to return, and the reason for the return.
Please do not ship merchandise back without first receiving return authorization from ACCA.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.
Original shipping charges are nonrefundable for standard returns.
We recommend using a trackable shipping method, as ACCA cannot be responsible for return packages lost in transit.
Damaged, Defective, or Incorrect Merchandise
If your order arrives damaged, defective, or incorrect, please contact ACCA within 7 days of delivery.
For merchandise damaged during shipping, please provide photographs showing:
- The damaged merchandise
- The exterior shipping packaging as received
- The interior packaging and packing materials
- Any visible damage to the shipping box or envelope
Please retain the original packaging and damaged merchandise until we have reviewed your claim, as this information may be needed when filing a claim with the United States Postal Service (USPS) or another shipping carrier.
If ACCA confirms that an item arrived damaged, defective, or incorrect, we will arrange an appropriate replacement or refund, including applicable shipping costs, at no additional expense to the customer.
Refunds
Once returned merchandise has been received and inspected, ACCA will notify you by email whether your refund has been approved.
Approved refunds will be initiated within five (5) business days following receipt and inspection of the returned merchandise. Refunds will be issued to the original payment method.
Please note that additional processing time may be required by the payment processor or your financial institution before the refund appears on your account.
Late or Missing Refunds
If your approved refund has not appeared on your account, please first check with your bank or credit card provider, as processing times may vary.
If you still have not received your refund after contacting your financial institution, please email ACCA so we can assist you.
Exchanges
Exchanges may be arranged for merchandise that arrives damaged, defective, or incorrect, subject to product availability.
Please contact ACCA before returning any merchandise for an exchange.
Contact Information
Email is the preferred method of contact for online store returns and refunds.
To request a return or refund, please use the email link below. Your message will be addressed to both ACCA staff members responsible for online store returns.
Please include your order number, the item involved, and the reason for your request.
If the email link does not work with your email application, please address your message to both:
For general inquiries, you may also call (270) 786-1466. Please specify that your inquiry concerns a return from the ACCA online store so your request can be directed to the appropriate staff.
Return Mailing Address (after authorization):
American Cave Conservation Association (ACCA)
Hidden River Cave / American Cave Museum
119 East Main Street
Horse Cave, KY 42749
This policy applies only to physical merchandise purchased through ACCA’s online store, including books, clothing, mugs, stickers, and similar gift shop merchandise. It does not apply to in-person museum gift shop purchases, cave tour tickets, memberships, or donations. Nothing in this policy limits rights provided by applicable law.